Job Posting: Settlement Cultural Broker (Syrian Family Support Office)

Position Title:  Settlement Cultural Broker (Syrian Family Support Office)

Hours of Work: Full-time (37.5 hours per week)

Term: October 2019 – March 31, 2020 with a very strong possibility for permanent status (dependent on funding, to be confirmed after probation)

Start date: As soon as possible


Summary of Position and this Work:

This position is part of an innovative model of practice linking settlement to social inclusion. A team has been created to implement this model working with primarily Syrian refugee families and other families from nearby regions with complex post and pre-migration realities.  As part of a team, the Settlement Cultural Broker provides holistic support to these families in the following areas:

  1. Responsive Family Support: The Broker will pro-actively build relationships with family members, explore their needs and strengths, and in response, offer support to access services    in a number of areas like family wellness, mental health, health, language, finances, employment, education, housing and community programs.

  2. Group Facilitation: The broker will also facilitate mutual support between families in the community, guided by their needs, strengths and aspirations.  We hope the work of this team provides all members of refugee families with a settlement process that meets their holistic needs and, in the long-term, enables them to live in Canada with maximum opportunities for a healthy, independent, and prosperous life.

This position reports to the Syrian Family Support Office Program Manager.

As part of the team, the position is primarily situated out of the family support office which is a ‘community hub’. It is a place where families are served by the team to learn together, have joyful gatherings (family and community activities).

What’s the Best Part of this Job?

The best part of this job is being part a team to co-create a model to support refugee families with complex challenges and focus on their strengths in a human centered way. This work requires the person in this position to be relationship oriented and able to respond in a solution focused way.


What can you expect to do as a Settlement Cultural Broker?

  • Conduct one-on-one or family orientation and needs assessment to identify the settlement needs of family members

  • Offer orientation, information and referrals that meets families’ settlement needs (i.e. employment, financial aid, Alberta Works)

  • Offer navigation and trauma-informed and responsive support services to families involved with complex systems (i.e. health, pre-natal and post-natal support, children’s services, legal needs)

  • Support families to develop and design their own strategies to meet their needs that build upon their strengths

  • To bridge cultural distance and differences along with language gaps between families and other service providers’

  • Advocate for the clients in with different stakeholders (government, community services, etc.) and in different forums

  • Collaborate with other colleagues working directly with families (other settlement agencies, health care organizations and family serving agencies)

  • Build trusting relationships with your team members, and work together to help families manage the complex stressors on families’ lives

  • Follow-up on clients’ settlement/integration outcomes.

  • Attend meetings and trainings for staff development.

  • Report, document, and maintain client records/files as needed.

  • Regular planning, debriefing and follow up with Program Manager and Case Mentor.



  • Direct experience working with refugee families with complex needs and strengths

  • Deep insight into the lived experience of vulnerable refugee families from Syria or nearby regions

  • Degree/diploma in social sciences, social work or other human services field is an asset or an equivalent combination of education and experience

  • Knowledge of diverse resources available to families both within the community as well as formal systems like health care, social services or children’s services

  • Knowledge of how to work for families that have experienced trauma

  • Knowledge of how to facilitate group work in a community development approach, building upon their strengths and taking group members’ direction in programming

  • Having training in First-Aid, Post-Traumatic Stress Disorder, or pre-natal support would be an asset but is not required


Skills and Experience:

  • Ability to build relationships with families from diverse areas and backgrounds, and use this as a starting point to identify their needs and strengths

  • Refer families appropriately to services and/or supports

  • Able to use Microsoft Office and learn new computer programs for tracking work activities

  • Strong interpersonal skills and a great team player.

  • Strong organizational and problem solving skills

  • Good oral and written English and Arabic skills. A working proficiency of Kurdish will be considered an asset.


Personal Qualities needed:

  • Openness and commitment to shifting one’s practice from “Broker or worker-led” to “family-driven” whereby support to the family is guided by the unique strengths and needs of the families

  • A desire to seek to understand others’ perspectives and respond in an appropriate and respectful manner

  • Capacity to be aware of and manage ones’ own reactions (including emotional triggers) to complex situations of families.

  • Commitment to finding ways to working with others, both within the Family Support Office team and with other colleagues in the community services sector and formal services sectors (i.e. health, education, children’s services)

  • Thrives with changing and dynamic job duties that change from day to day and in settings outside of the office environment

  • Passionate about supporting for those families new to the Canadian context, with self-directed and creative initiative to helping these families meet their full potential



  • Have a valid driver’s license and a car for work.

  • Have the ability to work flexible hours, including evenings and weekends

  • Requires a police security check and child welfare check.

Application submission details:

Please submit your complete résumé along with a cover letter to:
Niga Jalal

Multicultural Health Brokers & Multicultural Family Resource Society

9538 107 Avenue, Edmonton, AB T5H 0T7 

In your cover letter, please explain:

a.) how your experiences have provided insight into the realities and diversity in refugee experiences; and b) share your understanding of “family-led” work versus “worker/broker-led” work.


Deadline for submission is Midnight, Sunday, September 15, 2019.

We thank all applicants but only those shortlisted for an interview will be contacted.

MCHB and MFRS is committed to the principles of fairness and equity for all employees and to providing employees with a work environment free of discrimination and harassment. We encourage all qualified individuals to apply.